Payment and Cancellation Policy

Introduction

At Rasa Sayang House, we strive to provide guests with a seamless booking experience while maintaining transparency and fairness in our payment and cancellation policies. To meet the diverse needs of our guests and manage bookings effectively, we offer various payment and cancellation terms tailored to different booking types. We kindly ask guests to carefully review and select the booking option that best suits their needs. By making a reservation with Rasa Sayang House, guests acknowledge and agree to comply with the payment and cancellation terms applicable to their chosen booking option.

Flexible Policy ('Semi-flexible Terms')

Payment: Full pre-payment is required at the time of booking to secure your reservation, ensuring exclusive accommodation for the duration of your stay. By completing the payment process, you confirm your commitment to the reservation.
Cancellation: Cancellation up to midnight (UK time), 2 days prior to arrival are free of charge. If cancelled later or in the case of a no-show, the full payment will be non-refundable. This policy helps cover costs incurred for holding the reserved accommodation and potential revenue loss.

Non-refundable Policy ('Super-Strict Terms')

Payment: Full payment is taken at the time of booking and is non-refundable.
Cancellation: Payments made under the Super-Strict Terms are non-refundable, regardless of the circumstances. This policy covers costs incurred by Rasa Sayang House for holding accommodations and compensates for potential revenue loss.
Recommendation: We highly recommend guests take out comprehensive travel insurance to cover unexpected events such as illness or travel disruptions for peace of mind.

Weekly Rate Policy (7 to 13 nights, 'Moderate Terms')

Payment: Full payment is taken at the time of booking.
Cancellation: Cancellation up to midnight (UK time), 7 days prior to arrival date are free of charge. If cancelled within 7 days or in the event of a no-show, the full payment is non-refundable.

Long Stay Policy (14–28 nights, 'Firm Terms')

Payment: Full payment is taken at the time of booking.
Cancellation: Cancellation up to midnight (UK time), 14 days prior to arrival are free of charge. Cancellations made within 14 days or no-shows will result in a non-refundable payment.

Currency

Payments must be made in Great British Pounds (GBP) unless agreed otherwise in writing. Payments in other currencies will be converted at the prevailing exchange rate determined by CiCo Solutions Limited or its authorized payment processors

Refund Processing Times

Refunds for eligible cancellations will be processed within 14 business days from the date of cancellation. The actual time for funds to reflect in your account may vary depending on your financial institution's processing times.

Local Taxes and Fees

All quoted rates are subject to applicable local taxes and fees, detailed in your reservation confirmation. Any additional taxes imposed after booking are the guest's responsibility and must be settled upon check-out.

Payment Processing

All payments made under the CiCo Solutions Limited policies are processed by CheckInCheckOut Trading as CiCo Solutions Limited in accordance with the agreed booking arrangements.

Conclusion

These terms serve as the standard cancellation policies across all subsidiaries and associated brands under CheckInCheckOut Trading as CiCo Solutions Limited For any variations, please consult the specific terms outlined for your booking or contact customer support.

4.3 Weekly Stay Policy (7–13 nights, 'Moderate Terms')

Payment: Full payment is taken at the time of booking.
Cancellation: Free cancellation up to 7 days before arrival. If cancelled within 7 days or in the event of a no-show, the full payment is non-refundable.

4.4 Long Stay Policy (13–28 nights, 'Firm Terms')

Payment: Full payment is taken at the time of booking.
Cancellation: Free cancellation up to 14 days before arrival. Cancellations made within 14 days or no-shows will result in a non-refundable payment.

4.5 Currency

All rates are in Great British Pounds (GBP) unless agreed otherwise in writing. Payments in other currencies will be converted at the prevailing exchange rate determined by CiCo Solutions Limited or its authorized payment processors.

4.6 Refund Processing Times

4.7 Local Taxes and Fees

4.8 Payment Processing

All payments made under the CiCo Solutions Limited policies are processed by CheckInCheckOut Trading as CiCo Solutions Limited in accordance with the agreed booking arrangements.

5. Card Usage

The card on file may be used for identity confirmation, added services, or recovery of damages or violations.

6. Check-In / Check-Out Times

Check-in from 4:00 PM, check-out by 11:00 AM. Early or late check-outs are subject to availability and fees.

7. House Rules

No smoking indoors
No unregistered guests or parties
Quiet hours from 10:00 PM to 9:00 AM
Use amenities responsibly

Violations may result in removal without refund.

8. Prohibited Conduct & Safety

Illegal substances are strictly forbidden
£200 fine for tampering with smoke detectors
Smoking only in designated areas
CCTV operates in communal areas

9. Fire Safety

Familiarise yourself with evacuation routes. Weekly alarm tests are conducted on Wednesdays between 12:00 PM and 1:00 PM. Evacuate immediately for any alarm outside that time.

10. Damage & Liability

Guests are liable for any damages. Rasa Sayang House is not liable for personal injury or loss unless required by UK law. We strongly recommend travel insurance.

11. Data Protection

All collected personal data is securely stored and used only for legal and operational purposes. See our Privacy Policy for full details.

12. Compliance & Termination

Non-compliance may result in immediate cancellation of your stay without refund. These terms serve as the standard policies across all subsidiaries and associated brands under CheckInCheckOut Trading as CiCo Solutions Limited.

13. Legal Terms

These Terms are governed by the laws of England and Wales. Any disputes shall be handled in their courts.

Contact

Email us at info@rasasayanghouse.co.uk for assistance or verification. For any variations to these terms, please consult the specific terms outlined for your booking or contact customer support.

Thank you for choosing Rasa Sayang House. We look forward to your stay!